Careers at Manifest Creative

• Answer phones, return messages for all clients and Manifest Creative
• Monitor and manage client e-mail inboxes, reply to incoming e-mails; keep Account Management Team apprised of priorities and key actions/outcomes; compiling and maintaining list of FAQs and standardized responses
• Organize and manage database(s) and contact lists for Manifest Creative and clients; provide support in database management and maintenance
• Manage and maintain client data, run reports (current and historical) as requested
• Create Basecamp to-do lists for various client projects, track and manage lists, checking off when tasks are complete
• Maintain Manifest Creative and client files and records—electronic and paper; improve and maintain efficiencies, including trips to HQ and storage unit to file documents or retrieve items
• Maintain and manage client storage units, in collaboration with account team
• Interface with vendors and suppliers for office and client services
• Run errands, pick up mail at post office box and/or clients’ offices, make bank deposits, etc.
• Serve as purchasing agent for supplies as needed, including office equipment, stationery, badges, awards, supplies, etc. for Manifest Creative and clients
• Provide meeting/event planning for and on-site support at client events and meetings, as needed
• Attend client meetings, draft meeting minutes, set up meeting rooms and manage on-site technology during meetings, as needed
• Support Account Management Team with board/client communications, meeting preparation (agendas, slide decks, meeting packets, etc.), sending meeting notices / invites and carrying out action items as needed; support with post meeting/event tasks as needed
• Provide support with preparation and sending out of email, including e-blasts, and snail-mail communications
• Provide support with onboarding (and off boarding) new clients, board members, committee members, etc.
• Provide Executive Assistant support to Manifest Creative team and client leadership, including maintaining calendars, scheduling meetings and events, making travel arrangements, compiling expense reports, etc.
• Provide support to team, including bookkeeper, on financial tasks, such as deposits, printing checks, pulling reports, reconciliations, membership invoices, tracking, follow ups, maintaining budgets, etc.
• Track and document all client income and expenses and follow up on outstanding payments from events / meetings
• Provide support to Account Management Team in gathering documents and materials required by CPA in preparing client’s 990 report
• Provide support to Account Management Team on other account tasks and actions as requested / needed
• Other duties as assigned

Hybrid position with minimum of one day per week work in-person at our client office in Deer Park; remainder of the time is mostly remote/virtual. Ideal candidates located in Houston/Deer Park area; may require time in Sugar Land office, as well

• Minimum of 3 – 5 years experience as an office manager, administrative and/or executive assistant; basic accounting
  experience required; work experience related to non-profits and/or associations preferred
• High school diploma required; bachelors degree preferred
• Resourceful team player with positive attitude and great people skills
• Superior ability to prioritize and manage time effectively
  • Can multi-task effectively
  • Consistently meets deadlines
  • Agile mentally
  • Able to shift gears quickly
  • Keep focus on task at hand—self-disciplined
• Computer literate
  • Knowledge and competency in multiple office applications, including but not limited to:
    • Word processing, such as Microsoft Word
    • Spreadsheet creation and management, such as Microsoft Excel
    • Power Point and creation of slide-show materials
    • Outlook: email, calendar functions
    • Google products, such as G-Mail, Google Docs, G-Suite, Google Drive
    • Other Microsoft applications, such as OneDrive, OneNote, Azure etc.
  • Familiarity and experience with Zoom, other virtual event platforms, DropBox (file sharing / storage), Basecamp (project management), Your Membership, GrowthZone, and database management software a plus
  • Ability to create and maintain records/file systems in an organized fashion that allows easy access and retrieval
• Extremely organized, detail-oriented and precise; ability to demonstrate the use of these skills in previous positions
• Exceptional listening skills; can follow verbal directions with minimal support and deliver accurate product / outcome
• Flexible and adaptable to continuously changing circumstances
  •  Able to perform under tight deadlines and keep multiple balls in the air
  • Stays calm in the midst of chaos
  • Switches quickly from one task to another; ability to track tasks (completed and outstanding)
• A self-starter who can work independently and with minimal supervision
• Strong writing skills, able to write in a clear, concise, orderly and logical manner
• Superior verbal communication skills and proof-reading skills which can be demonstrated by example
• Strong telephone skills including being patient, tactful, quick on his/her feet, ability to resolve issues quickly and move on quickly, ability to reassure others they have been heard and problems will get resolved
• Ability to communicate with wide range of people, from general public to C-suite-level clients and everyone in between
• Communicates in a professional, tactful and persuasive manner
• Ability to take personal initiative, offering help to others on the team without having to be asked
• Shows enthusiasm and motivation and passion for the job, eager to learn clients’ businesses and can answer basic
  questions independently
• Problem solving mind-set: Figure It Out (FIO)
• Uses common sense as regular gauge for decisions
• Mature and professional
• Can-do attitude, honest, responsible, dedicated, enthusiastic, eager to learn
• Must have reliable transportation

Who we are: Manifest Creative is a dynamic and rewarding company for which to work. As a part of our team, you’ll find we strongly believe free flowing collaboration and communication produce the best possible work environment for our team and ensure the best results for our clients. We’ve found sticking to that fosters a strong and harmonious team, and that makes all the difference. We lead with courtesy in every interaction – from phone calls, email, Zoom, in-person and everything in between – always. We walk in smiling and leave you smiling. That’s contagious, and that’s how we do business.

What we’re not: divisive, secretive, possessive, proprietary, negative, dramatic.

Manifest Creative is a Houston-based association management firm specializing in providing the day-to-day operations and administration of non-profits and professional membership organizations. Client services include managing membership, websites, finances, communications/marketing, organizing luncheons, conferences and events; producing virtual
events; expertly meeting deadlines, directing projects and getting results, all of which ultimately frees up organizational leadership to focus on their big picture objectives. For more information, visit www.manifest-creative.com.

Interested candidates should submit a cover letter with salary requirements, resume and three professional references to info@manifest-creative.com. No Phone Calls.